Human Resources is a consuming job with a lot of areas to consider. And when you’re working with a contingent workforce, you may find that a lot of your time is spent handling daily tasks regarding short- and long-term employees. One of the most time-consuming parts happens when you have several vendor touchpoints that require you to communicate with multiple people often about the same situation. One of the many benefits of working with a managed service provider and vendor management system in the staffing space is reducing the number of people you need to talk to when you need something done.
One Time Explanation
We’ve all had this experience in customer service. We have a concern, so we talk to a company representative. They’re unable to help, so they escalate it to a manager. This may happen up the chain three or four times before your situation is resolved. With a single point of contact, you never need to have this happen to do regardless of the reason you’re calling your representative.
No Wasted Time
To that end, there will never be wasted time. You don’t have to recount information over and over again to multiple people, but you’ll also get the attention you need when you need it from your single point of contact. If they’re unable to help immediately, they will be able to find your answer and get back to you, so you don’t have to waste your time doing it yourself.
Better Dependable Service
Companies who work with a single point of contact services report that they have a more consistent and dependable experience. While you work with your dedicated representative, you’ll get to know one another. They’ll understand your preferences and personality and can customize your experience. You’ll also get to know them on a more personal level, giving you all a much better business relationship.
Throughout all of this, you’ll discover that your MSP relationship will be much more convenient, with only one point of contact. Why? Because you don’t have to talk to multiple people for one request, and information doesn’t get lost in translation between you and anyone at your provider’s organization. It will be just you and your representative in the loop, and they can likely get things done quickly.
Do you want to work with a vendor who has a single point of service?
Anserteam Workforce Solutions represents North America’s very best staffing agencies aligned together to deliver world-class workforce management solutions. We offer end-to-end talent services that can be customized for any size business, utilizing our Managed Services Provider (MSP) model and Vendor Management Solutions (VMS) technology. Is your organization seeking a WBENC-certified diversity partner to provide measurable results and substantial cost savings? Contact us today.